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Products claimed to be defective or not conforming to your (the Purchaser’s) order and accepted in writing by Hoad & More Ltd (the Company) as such must be returned.  No claim in respect of defective products will be considered unless the alleged defective products are returned to the Company, at the Purchaser’s expense and within a period of 30 days from the date of dispatch of the original consignment by the Company to the Purchaser. 

The Purchaser must allow the Company full rights of access and information to investigate any such claims, including inspection of any equipment on or in which the Company’s products have been used in connection with the claimed defect. 

Standard products claimed not to conform to the Purchaser’s order should be returned in good condition in accordance with these terms.  Written confirmation stating why the products have been returned must accompany the returned goods.  At the discretion of the company such products will be replaced with those conforming to the Purchaser’s original order if the error is found to be that of the Company.

Standard products returned that comply the Purchasers original order will attract a minimum administration charge of 25% of the value of the goods returned.